BUSINESS
OFFICE
Statistics
In 1986 to service
9,000 customers, we employed four clerks
and one supervisor. Today, we employ 7 clerks
and one supervisor to serve 33,500 customers.
The billing office
handles over one million transactions every
year.
During the fiscal
year 1997/98 we billed 5.4 billion gallons
of water and 339 million gallons of reclaimed
water. This office answers in excess of 5,000
telephone calls per month, over 800 new/final
customers, 2000 work orders are produced,
and more than 1000 walk-in customers every
month.
The Planning and
Meter Reading Divisions read every meter,
follow and maintain all meters and set all
new residential meters.
One-stop permitting,
through the Building Department, has improved
time and service in the areas of connection
fees and meter sets. The turn around time
for setting an irrigation meter has improved
from 8 weeks to only 2 weeks. For the fiscal
year, 10/1/00 through 9/30/01, 1376 new meters
have been set.
During 2000-2001,
our six meter readers read approximately
402,000 meters, completed 24,000 work orders,
welcomed 2,500 new customers, terminated
and reconnected 2,000 customers for non-payment,
and drove approximately 15,000 miles.
Our two mechanics
installed 978 developer sets, 37 new single
service connections and 361 irrigation meters
during the 2000-2001 fiscal year.
Top of Page - 
Email
this Page to a Friend ]
Translation Disclaimer - Dutch -
French -
German -
Italian -
Norwegian -
Portuguese -
Spanish
Statistics
