Information Technology Services
CUSTOMER SUPPORT

The Customer Support Team is responsible for Help Desk support, Operators, telephone, radio, computer and operation service requests, internal/external inquiries, and internal software training.

Some Quick Facts
Customer Support: Average 900 Calls a Day
Technical Support: 175 a week
Busy Hours: 9-10 and 10-11
Busy Day: Monday - twice as many calls than any other day
Calls per Day: 30,409 Incoming; 23,821 Outgoing; 54,230 Total
Calls Weekly: 145,712 Incoming; 122,731 Outgoing; 268,443 Total
Calls Yearly: 7,602,250 Incoming: 5,955,250 Outgoing; 13,557,500 Total

RESOURCES

CONTACT INFORMATION
Information Technology Services
1101 E 1st Street
Sanford, FL 32771
Phone: (407) 665-0311
E-mail
MY SEMINOLE LINKS
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Seminole County Government   1101 East First Street Sanford, FL 32771  407-665-0311
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